Emerging Systems For Managing Workplace Conflict: Lessons From American Corporations For Managers And Dispute Resolution Professionals

Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals

Emerging Systems of Managing Workplace Conflict presentsillustrative real-life examples as well as cutting-edge methods andtools for integrating systems of dispute resolution into standardcorporate procedures. This vital resource investigates the systemsorganizations have developed to manage common and costly workplaceconflicts involving supervisor-employee relationships; race, age,and gender discrimination complaints; sexual harassment;occupational safety and health; reasonable accommodation of thedisabled; and wrongful termination as well as other problemsstemming from governmental regulations and court actions. Drawing on the authors' vast research and frontline experiencewith a wide variety of corporations and organizations, thisimportant book examines successful responses to universal workplaceproblems and conflicts. In addition, the book is filled withilluminating case examples and stories from organizations, such asBrown and Root, Kaufman and Broad, Warner Brothers,Universal-Studios, Kaiser Permanente, the United States PostalService, Johnson & Johnson, Shell, Prudential, and others, thathave instituted systems of dispute resolution in response toongoing destructive conflict, expensive litigation, and cripplingsettlements. This book offers an enormously useful approach for theapplication of the most up-to-date systems of organizationalconflict resolution and shows how this approach can work inspecific situations to save time and money.